Returning or Exchanging Items
We hope you love what you bought. But in case you don't, we're happy to issue you a quick refund. Your satisfaction is our goal so our return process is fast and easy!
Family Christian Return Policy
The following is our return policy for both store and online purchases:
- A guest may receive a full refund on merchandise returned within 90 days with the original receipt. After 90 days, we can offer the guest a merchandise credit for the price of the product on the receipt.
- Without the original receipt, we can offer the guest merchandise or store credit equal to the lowest sale price of the product within the past 90 days.
- Refunds on purchases originally paid by check will be refunded by check from our Home Office within 10 to 14 days.
- No returns may be made on any opened recorded music, software, VHS, DVD, recorded Bible product (incl. cassette, CD, or MP3).
- Defective products may be exchanged for the same product within 30 days of purchase.
- Clearance items are non-returnable.
We are happy to refund the cost of the product. You can return online orders by mailing in the unwanted item(s).
Return by Mail
We are unable to refund the original shipping or return postage charges unless the return is due to our error. We accept returns within 90 days of the shipment date.
How to Return Item(s) by Mail
1.) Returned merchandise must be in the original condition and include all packaged accessories. Complete the form at the bottom of your original packing list:
- Give us a phone number so we can contact you regarding any issues with your return.
- Any special instructions for processing your return should be placed in the comments area of the form.
- Fill in the Acceptable return code(s) (Rtn code) space for the items you are returning
- Indicate the quantity you are returning in the quantity return (Qty Rtn) space.
2.) Re-package the product including the Merchandise Return Form.
3.) Send the package by traceable delivery. For fastest service, be sure the FCS Order Number is included on the label. Ship returns to:
Family Christian Stores: Returns Department
4480 44th St. SE
Kentwood, MI 49512
4.) We will notify you once we have issued your refund. Your refund will be credited to the original credit card used for the purchase.
- 31 - Quality not as expected
- 32 - Damaged in shipment
- 33 - Manufacturer defect
- 34 - Did not fit/Wrong size
- 35 - Received a duplicate item
- 36 - Received an incorrect item
- 37 - Other, Please explain
If you need further assistance with a return, have any problems, questions, or suggestions, please contact Customer Care:
- Phone: 1-888-319-0319
Hours: Monday-Friday 9:00 AM-8:00 PM EST, Saturday 12:00 PM-8:00 PM EST. Closed Sundays.
- E-mail: CustomerCare@familychristian.com